Innovations in artificial intelligence, cognitive computing and prescriptive analytics provoked the need to provide a service-oriented platform that can track progress, improve productivity and strategize tasks to run businesses efficiently. BPO vendors considered this an opportunity to gain insight into the life-cycle of a business process and enhance their service offerings.

They initiated contemporary methods to approach business process outsourcing and proposed holistic outsourcing models and platforms. The emergence of cloud computing provided BPaaS vendors with the flexibility to customize applications, and deliver based on process needs and business functions.


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